Shipping timeframes, costs, & protecting your order.
Specific shipping timelines are included on each product page for each piece. Below is a reference guide for our general shipping timelines:. Next business day. 5-8 business days. For any question regarding our shipping estimates, please contact us a
Our shipping costs are as follows:. Ground Shipping: $10.00. Free shipping on all orders over $250. International Orders and Expedited Shipping costs are calculated at checkout.
If you need to change your shipping address, please reach out to our team within 24 hours of placing your order to be promptly accommodated. Please email us at [email protected] to ensure that your shipping address is changed as soon as possibl
Yes, we ship internationally! Please note that International order costs are calculated at checkout and customers are responsible for all shipping costs. For any questions regarding international shipping, please email us at: [email protected],
Typically, we do not ship out partial orders, as we are a small business, and our goal is to be as sustainable as possible. However, if you are in need of your in-stock item, please email us at [email protected], and we can work with you on a s
Sometimes mail can be tricky! Please allow for a few more days to see if your shipment has arrived. If your order has yet to arrive, please contact us at [email protected] to work on a solution. If your order was insured with Green Package Pro
Route Package Protection covers lost, damaged, or stolen items. We’ve partnered with Route in the event that your order gets lost, stolen, or damaged while in transit. Route's real-time shipping updates keep you in the loop throughout every part of t
If your order is insured with Route Package Protection, you will have received a confirmation email with a link to file a shipping issue. You can also file a claim by visiting: https://claims.route.com. To file a claim, you will be asked to provide
Refund Processing:. When refunding an item, Route covers the cost of the item(s) alone when approved. In both cases, shipping costs, taxes, and the Route premium are not included. Reorder Processing:. Route will reorder the items and will cover the c