We're here to answer any questions you have.

SHOP

Kyle Cavan homepage

Kyle Cavan Customer Support

<span id="isPasted" style="font-size: 18px; font-family: Inter; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">If you need to change your shipping address, please reach out to our team within 24 hours&#xA0;of placing your order to be promptly accommodated. &#xA0;<span style="font-size: 18px; font-family: Inter; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">Please email us at&#xA0;<a style="-webkit-user-select: auto;"></a><a data-fr-linked="true" href="mailto:concierge@kylecavan.com">concierge@kylecavan.com</a><span style="font-size: 18px; font-family: Inter; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to ensure&#xA0;that your shipping address is changed as soon as possible.

If you need to change your shipping address, please reach out to our team within 24 hours of placing your order to be promptly accommodated. Please email us at concierge@kylecavan.com to ensure that your shipping address is changed as soon as possibl

Can I Change my Shipping Address?

Shipping 🚚

How Do I Find My Order Number?

Can I Cancel My Order?

Can I Make Changes To My Order?

How Do I Track My Order?

My Order 📦

Can I Only Purchase Kyle Cavan Pieces Online?

What If My School Is Not Available?

Do You Offer Gift Wrapping?

Do You Offer Collections For HBCUs?

Do You Offer Collections For Divine 9 Organizations?

Can I Apply Multiple Discount Codes to My Order?

Can I Adjust A Bundle Style?

I Purchased a Gift Card. How Do I Receive It?

Sitewide Sale

General Information 📃

What are your Shipping Timelines?

What Are Your Shipping Costs?

Do You Ship Internationally?

If One Of My Items Is In Stock, Will You Ship Part Of My Order?

My Order Has Shipped Out, But It Appears To Be Lost Or Delayed.

What is Route Package Protection?

How Do I File A Claim Using Route?

How Does Route Process Refunds or Reorders?

What Is Your Return Policy?

Do You Offer Exchanges?

How Do I Return My Jewelry?

I Received A Gift & Want To Return It!

How Long Does It Take For My Refund To Be Processed ?

When & How Will I Receive My Store Credit?

Can I Return Personalized Or Archived Jewelry?

Returns & Exchanges 💌

How & Where Is Your Jewlery Made?

I am allergic to Nickel. Is Your Jewelry Nickel Free?

How Do I Take Care Of My Kyle Cavan Jewelry?

Which Materials Do You Offer?

What Is Cavan Gold?

Can I Get My Jewelry Wet?

My Necklace Is Tangled. How Do I Untangle It?

Which Styles Arrive With a Chain Attached?

Product Care + Specs 🫧

What Are Your Jewelry Measurements?

What Are Your Pendant Measurements?

Which Chain Length/Styles Do You Offer?

What is the difference in size between the UNC Old Well Pendant & Charm?

Jewelry Measurements ✏️

Which Pieces Are Available for Personalization?

What is the Character Limit for Back Engravings?

Do You Accept Returns On Personalized Pieces?

Do Personalized Pieces Take Longer To Ship?

Do You Make Custom Architecture Pieces?

How Long Do Custom Back Engravings Take To Ship?

Personalization 💎

What Is Your Repair Policy?

My Order Arrived Damaged!

My Jewelry is Tarnishing, What should I Do?

Repairs 💍

I Still Need Help!

I’ve Emailed Your Team And Haven’t Gotten A Reply Yet

Contact Us ☎️

Can I Change my Shipping Address?Updated 6 months ago