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Kyle Cavan Customer Support

It looks like your order is still in production! 😅 Please keep in mind that if your order is made-to-order, we ask that you kindly allow up to 3-4 weeks for your order to ship to you. If your Jewlery is being plated, please allow up to 5-8 business days for your order to ship to you. 

If your order exceeds these shipping timelines, please feel free to reach out to us at: concierge@kyelcavan.com, and we can check on your shipping status for you right away. 

If your order arrives missing an engraving, please contact us right away. We would be happy to send a replacement for the engraved piece or refund you for the back engraving fee. If you return the incorrectly sent item to us using the prepaid shippin

<p>If your order arrives missing an engraving, please contact us right away. We would be happy to send a replacement for the engraved piece or refund you for the back engraving fee. If you return the incorrectly sent item to us using the prepaid shipping label we provide, we will ship out the correct engraved item as soon as possible.</p>

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What steps should I take if my order is missing an engraving?

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