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<span style="font-size: 18px; font-family: Inter; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">You are our priority!&#xA0;<span style="font-size: 18px; font-family: Inter; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">We will try to get back to you as soon as possible.&#xA0;<span style="font-size: 18px; font-family: Inter; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">Our current response time is&#xA0;<span style="font-size: 18px; font-family: Inter; font-style: italic; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">24-48 hours,&#xA0;<span style="font-size: 18px; font-family: Inter; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">Monday through Friday 9am- 6pm.&#xA0;<span style="font-size: 18px; font-family: Inter; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">We have a high volume of messages, and we truly appreciate your patience while we answer every message in the order we have received them.&#xA0;<span style="font-size: 18px; font-family: Inter; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">Please feel free to follow up with us if we do not get back to you within this&#xA0;time frame!

You are our priority! We will try to get back to you as soon as possible. Our current response time is 24-48 hours, Monday through Friday 9am- 6pm. We have a high volume of messages, and we truly appreciate your patience while we answer every message

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Contact Us ☎️

How Do I Find My Order Number?

Can I Cancel My Order?

Can I Make Changes To My Order?

How Do I Track My Order?

My Order 📦

Can I Only Purchase Kyle Cavan Pieces Online?

What If My School Is Not Available?

Do You Offer Gift Wrapping?

Do You Offer Collections For HBCUs?

Do You Offer Collections For Divine 9 Organizations?

Can I Apply Multiple Discount Codes to My Order?

Can I Adjust A Bundle Style?

I Purchased a Gift Card. How Do I Receive It?

Sitewide Sale

General Information 📃

What are your Shipping Timelines?

What Are Your Shipping Costs?

Can I Change my Shipping Address?

Do You Ship Internationally?

If One Of My Items Is In Stock, Will You Ship Part Of My Order?

My Order Has Shipped Out, But It Appears To Be Lost Or Delayed.

What is Route Package Protection?

How Do I File A Claim Using Route?

How Does Route Process Refunds or Reorders?

Shipping 🚚

What Is Your Return Policy?

Do You Offer Exchanges?

How Do I Return My Jewelry?

I Received A Gift & Want To Return It!

How Long Does It Take For My Refund To Be Processed ?

When & How Will I Receive My Store Credit?

Can I Return Personalized Or Archived Jewelry?

Returns & Exchanges 💌

How & Where Is Your Jewlery Made?

I am allergic to Nickel. Is Your Jewelry Nickel Free?

How Do I Take Care Of My Kyle Cavan Jewelry?

Which Materials Do You Offer?

What Is Cavan Gold?

Can I Get My Jewelry Wet?

My Necklace Is Tangled. How Do I Untangle It?

Which Styles Arrive With a Chain Attached?

Product Care + Specs 🫧

What Are Your Jewelry Measurements?

What Are Your Pendant Measurements?

Which Chain Length/Styles Do You Offer?

What is the difference in size between the UNC Old Well Pendant & Charm?

Jewelry Measurements ✏️

Which Pieces Are Available for Personalization?

What is the Character Limit for Back Engravings?

Do You Accept Returns On Personalized Pieces?

Do Personalized Pieces Take Longer To Ship?

Do You Make Custom Architecture Pieces?

How Long Do Custom Back Engravings Take To Ship?

Personalization 💎

What Is Your Repair Policy?

My Order Arrived Damaged!

My Jewelry is Tarnishing, What should I Do?

Repairs 💍

I Still Need Help!

I’ve Emailed Your Team And Haven’t Gotten A Reply YetUpdated 8 months ago