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Kyle Cavan Customer Support

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Once your order ships, you will receive a shipping confirmation email with your tracking number. You can also track your order with Shop app, if it was included with your order at checkout.

How Do I Track My Order?

My Order 📦

How Do I Find My Order Number?

Can I Cancel My Order?

Can I Make Changes To My Order?

Can I Only Purchase Kyle Cavan Pieces Online?

What If My School Is Not Available?

Do You Offer Gift Wrapping?

Do You Offer Collections For HBCUs?

Do You Offer Collections For Divine 9 Organizations?

Can I Apply Multiple Discount Codes to My Order?

I Purchased a Gift Card. How Do I Receive It?

Sitewide Sale

General Information 📝

What are your Shipping Time Estimates?

What are your Holiday Shipping Timelines?

What Are Your Shipping Costs?

Can I change my Shipping Address?

Do You Ship Internationally?

If One Of My Items Is In Stock, Will You Ship Part Of My Order?

My Order Has Shipped Out, But It Appears To Be Lost Or Delayed.

What is Route Package Protection?

How Do I File A Claim Using Route?

Shipping 🚚

What Is Your Return Policy?

How Do I Return My Jewelry?

I Received A Gift & Want To Return It!

Do You Offer Exchanges?

How Long Does It Take For My Refund To Be Processed ?

When & How Will I Receive My Store Credit?

Can I Return Personalized Or Archived Jewelry?

Returns & Exchanges 💌

How Do I Take Care Of My Kyle Cavan Jewelry?

What Materials Do You Offer?

What Is Cavan Gold?

How & Where Is Your Jewlery Made?

Can I Get My Jewelry Wet?

My Necklace Is Tangled. How Do I Untangle It?

Can I Adjust Pieces In A Bundle?

What Chain Length/Styles Do You Offer?

What’s the Difference in Size Between your Pendant Styles?

What Are Your Jewelry Measurements?

Product Care + Specs 🫧

Which Pieces Are Available for Personalization?

Do You Accept Returns On Personalized Pieces?

Do Personalized Pieces Take Longer To Ship?

Do You Make Custom Architecture Pieces?

Personalization 💎

What Is Your Repair Policy?

My Order Arrived Damaged!

My Jewelry is Tarnishing! What should I Do?

Repairs 💍

I Still Need Help!

I’ve Emailed Your Team And Haven’t Gotten A Reply Yet

Contact Us ☎️

How Do I Track My Order?Updated 2 months ago