Return & Exchange policies, refund processing, and store credit info.
We are happy to offer free returns on all orders, excluding personalized pieces. We will gladly refund you within 30 days after shipment and offer store credit up to 45 days after shipment Please note that to receive a full refund (minus shipping co
We do not offer exchanges on our orders at this time. However, we provide the option to return your item for store credit or a refund through our Return Portal. We just ask that you kindly review our Return Policy to make sure that your order is elig
To initiate a return, please visit our Return Portal. Once directed to our Return Portal, you will be prompted to provide your order number/ID & zip postal code. You may then choose to submit your return for either a full refund or store credit. On
We are happy to offer Gift returns via our Return Portal. To initiate a Gift Return, simply navigate to the bottom of the landing page where it reads, "Received a gift?" and click the "Start Here" button. When prompted, enter your Order Number, Shipp
If your return meets the above requirements, a full refund (excluding shipping costs + a $3.00 processing fee) will be issued to your credit card or original payment method. Please allow up to 10 business days for your refund to be processed.
Once your return has been processed, you will receive a gift code via email to be redeemed at checkout on your next purchase. If you have yet to receive your gift code, please email us at [email protected] to be accommodated immediately.
All Jewelry from our personalized and/or archived collections are final sale, with the exception that your Jewelry arrived damaged. In this case, please contact [email protected] for further assistance.