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Kyle Cavan Customer Support

<div data-block="true" data-editor="6e2at" data-offset-key="21k0a-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-variant-ligatures: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial;"><div data-offset-key="21k0a-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; direction: ltr; text-align: left;"><span data-offset-key="21k0a-0-0" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;">Please feel free to visit our&#xA0;<span style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><a href="https://kylecavan.com/pages/completely-custom" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Custom Shop</a><span data-offset-key="21k0a-2-0" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;to browse through all of our custom styles, materials, and pricing. The custom shop allows you to engrave&#xA0;your own texts, select designs from preset options, and upload images of your own to preview &amp; submit for final approval from our in house designer. A customized back engraving can be added to the majority of our Jewlery pieces &#xA0;by clicking &apos;Personalize this&#xA0;piece&apos; on the product page.&#xA0;<span data-offset-key="62ua8-0-0" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;"> Feel free to visit our<span data-offset-key="62ua8-0-0" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://kylecavan.com/pages/custom-faqs" rel="noopener noreferrer" target="_blank">&#xA0;</a><a href="https://kylecavan.com/pages/custom-faqs" target="_blank" rel="noopener noreferrer"></a><a href="https://kylecavan.com/pages/custom-faqs#architecture" rel="noopener noreferrer" target="_blank">Custom Shop FAQ&apos;s</a><a href="https://kylecavan.com/pages/custom-faqs" rel="noopener noreferrer" target="_blank">&#xA0;</a><span data-offset-key="62ua8-0-0" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-transform: none; white-space: pre-wrap; word-spacing: 0px; -webkit-text-stroke-width: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;">for more details on the customization process!&#xA0;</div></div><div data-block="true" data-editor="6e2at" data-offset-key="e189f-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div> <a href="https://kylecavan.com/pages/completely-custom" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/MNVgn6mOEe71j8BO/Screenshot_2023-10-17_at_17.08.52-4b78351c-80cc-45e7-a067-e2271ee2c86a.png" style="width: 693px;" class="fr-fic fr-dib">Visit the Custom Shop</a>

Which Pieces Are Available for Personalization?

Personalization 💎

How Do I Find My Order Number?

Can I Cancel My Order?

Can I Make Changes To My Order?

How Do I Track My Order?

My Order 📦

Can I Only Purchase Kyle Cavan Pieces Online?

What If My School Is Not Available?

Do You Offer Gift Wrapping?

Do You Offer Collections For HBCUs?

Do You Offer Collections For Divine 9 Organizations?

Can I Apply Multiple Discount Codes to My Order?

Can I Adjust A Bundle Style?

I Purchased a Gift Card. How Do I Receive It?

Sitewide Sale

General Information 📃

What are your Shipping Timelines?

What Are Your Shipping Costs?

Can I Change my Shipping Address?

Do You Ship Internationally?

If One Of My Items Is In Stock, Will You Ship Part Of My Order?

My Order Has Shipped Out, But It Appears To Be Lost Or Delayed.

What is Route Package Protection?

How Do I File A Claim Using Route?

How Does Route Process Refunds or Reorders?

Shipping 🚚

What Is Your Return Policy?

Do You Offer Exchanges?

How Do I Return My Jewelry?

I Received A Gift & Want To Return It!

How Long Does It Take For My Refund To Be Processed ?

When & How Will I Receive My Store Credit?

Can I Return Personalized Or Archived Jewelry?

Returns & Exchanges 💌

How & Where Is Your Jewlery Made?

I am allergic to Nickel. Is Your Jewelry Nickel Free?

How Do I Take Care Of My Kyle Cavan Jewelry?

Which Materials Do You Offer?

What Is Cavan Gold?

Can I Get My Jewelry Wet?

My Necklace Is Tangled. How Do I Untangle It?

Which Styles Arrive With a Chain Attached?

Product Care + Specs 🫧

What Are Your Jewelry Measurements?

What Are Your Pendant Measurements?

Which Chain Length/Styles Do You Offer?

What is the difference in size between the UNC Old Well Pendant & Charm?

Jewelry Measurements ✏️

What is the Character Limit for Back Engravings?

Do You Accept Returns On Personalized Pieces?

Do Personalized Pieces Take Longer To Ship?

Do You Make Custom Architecture Pieces?

How Long Do Custom Back Engravings Take To Ship?

What Is Your Repair Policy?

My Order Arrived Damaged!

My Jewelry is Tarnishing, What should I Do?

Repairs 💍

I Still Need Help!

I’ve Emailed Your Team And Haven’t Gotten A Reply Yet

Contact Us ☎️

What steps should I take if my order is missing an engraving?

Which Pieces Are Available for Personalization?Updated 10 months ago